Return & Refund Policy

At Dusk Dill LLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we provide a straightforward return and refund process for eligible products.

Return Window

You may request a return within 30 calendar days from the date your order is delivered.

Eligibility for Returns

To qualify for a return:

The item must be unused and in its original condition
The product must not show signs of use, damage, alteration, or misuse
Original tags, labels, and packaging should be included where applicable
The item must meet all applicable return requirements outlined in this policy

Products that do not meet these conditions may not be eligible for a refund.

How to Request a Return

Before sending any product back, you must contact our customer support team to request return authorization.

📧 Email: contact@duskdill.shop
📞 Phone: +1 206-463-5153
🕘 Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)

Please provide:

Your order number
The product(s) you wish to return
The reason for your return
Any relevant information or photos if the item is damaged, defective, or incorrect

Returns sent without prior authorization may not be accepted.

Once your return request is approved, we will provide the applicable return instructions.

Return Shipping

Customers are generally responsible for return shipping costs unless the return is the result of an item being damaged, defective, incorrect, or an error on our part.

We recommend using a shipping service that provides tracking. Dusk Dill LLC is not responsible for return shipments that are lost or damaged while being shipped back to us.

Return Address

Approved returns should be sent to:

Dusk Dill LLC – Returns Department
7045 Walnut Ave
Winton, CA 95388
United States

Please do not send a return to this address without receiving return authorization and instructions from our customer support team.

Restocking Fees

We do not charge restocking fees for eligible returns.

Refund Process

Once your returned product is received, we will inspect it and notify you of the approval or rejection of your refund, generally within 2–3 business days.

If your refund is approved, it will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

Refunds generally cover the purchase price of the returned product. Original shipping charges, where applicable, are non-refundable unless the return is due to an error on our part or otherwise required by applicable law.

Exchanges

We do not currently offer direct exchanges.

If you would like a different product, size, or variation, you may return the eligible original product for a refund and place a new order separately.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered.

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

📧 contact@duskdill.shop
📞 +1 206-463-5153

Please provide your order number and details of the issue. Where appropriate, we may provide a replacement, refund, or another suitable resolution at no additional cost to you.

Non-Returnable Items

Certain products may not be eligible for return, including:

Products that have been used, altered, or damaged through misuse
Products missing required tags, labels, or packaging where applicable
Products designated as final sale or non-returnable at the time of purchase
Products that otherwise do not meet the return requirements described in this policy

Any product-specific return restrictions will be disclosed where applicable.

Domestic Orders

This Return & Refund Policy applies to orders shipped within the United States.

Contact Us

If you have questions about returns, refunds, or this policy, please contact:

Dusk Dill LLC
📧 contact@duskdill.shop
📞 +1 206-463-5153
📍 7045 Walnut Ave, Winton, CA 95388, United States
🕘 Monday–Friday, 9:00 AM – 5:00 PM (EST)